Wellington, NZ November 27, 2013 – Crash reporting service Raygun.com is changing the face of customer service for mobile application developers with the release of its official Raygun provider for Android. By automatically tracking errors from a user’s device after a crash, the developer is alerted and the bug can be fixed before the user knows anything was broken.
The release of Raygun’s first class Android error tracking support for all Android devices follows the release of support for most popular platforms and languages, including Xamarin to bring .NET devs to the mobile table.
Raygun is a product from dev tools company Mindscape, whose co-founder John-Daniel Trask knows that bugs are a normal part of the development process. He saw the opportunity to build Raygun, which was released in beta at the start of 2013, as potential to change the way we deal with bugs, and therefore our user’s experiences . “Imagine fixing your app’s bugs before your user even knew it was broken. That’s exactly what Raygun gives you the power to do”.
The Android provider is easily installed with a few lines of code, and supports all Android devices which have Gingerbread or newer installed.
The ability to track impacted users is in the not too distant future for Raygun users, and will be a huge step for customer service. Being able to reach out to affected users after fixing an issue enables Android application developers to provide a better service and will result in happier users.
Soon, these features will also be available for iOS developers as the Raygun iOS error tracking provider is currently in beta.
Raygun users can email email@example.com to find out how to sign up for the iOS beta, or signup at raygun.io for a free trial.
Mindscape is a leading software development tools company based in Wellington, New Zealand. Started in 2007, Mindscape has won many awards for their high performance and easy to use products, including being named in the SD Times Top 100 alongside companies such as Microsoft and IBM. Mindscape has thousands of customers around the world including Microsoft, Intel, NATO, DropBox and Electronic Arts.
Raygun is a hosted service provided by Mindscape that focuses on collecting, notifying and managing software crashes and errors. A small component can be integrated with most modern programming languages and then all errors are automatically reported to the Raygun service. Teams can then be intelligently notified of problems and enough information about an error, down to the line of code the error occurred on, to assist developers in resolving bugs faster so as to save time, money and improve software quality.